Shipping & Returns

Shipping Policy

At GoBuy, we want your shopping experience to be simple, convenient, and reliable. Below you’ll find important information about how we process and ship your orders.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information when available.

Please note that orders placed on weekends or holidays may begin processing on the next business day.

Shipping Times

Estimated delivery times may vary depending on your location, shipping method, and carrier.

Estimated delivery time: 5–10 business days.

Delivery times are estimates and are not guaranteed. Unexpected delays may occasionally occur due to weather, carrier issues, holidays, or circumstances beyond our control.

Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

Any available free shipping offers will be clearly identified on our website or at checkout.

Order Tracking

Once your order has shipped, you may receive a tracking number by email. Please allow some time for tracking information to become available after your order has been shipped.

If your tracking information has not updated for several business days, please contact our customer support team and we'll be happy to assist you.

Incorrect or Incomplete Address

Please make sure your shipping information is correct before completing your order.

GoBuy is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address after placing your order, please contact us as soon as possible. While we cannot guarantee that changes can be made after an order is placed, we will do our best to assist you.

Lost, Damaged, or Missing Packages

If your package appears to be lost, damaged, or marked as delivered but you have not received it, please contact us so we can help investigate the issue.

For damaged packages, we recommend keeping the original packaging and taking photos of the package and product, as they may be needed to assist with the claim.

Questions About Your Order?

If you have any questions about your shipment or delivery, please contact our customer support team by email. We're always happy to help.

Thank you for choosing GoBuy.

GoBuy Shop with Confidence.

Return & Exchange Policy

At GoBuy, your satisfaction matters to us. We want you to feel confident when shopping with us, and we're committed to making the return and exchange process as simple as possible.

Returns

If you are not completely satisfied with your purchase, you may request a return within 7 days of delivery, provided the item meets the conditions outlined below.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be returned with its original packaging, when applicable.
Include any original tags, accessories, or other items that came with the product.
Show no signs of damage, misuse, or wear caused after delivery.

Some products may not be eligible for return due to their nature or applicable restrictions.

Exchanges

If you received an incorrect, defective, or damaged item, please contact us as soon as possible. We will review your request and work with you to find the best solution.

If an exchange is approved, the replacement item will be shipped according to our available shipping options.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product, please contact our customer support team within 7 days of delivery.

To help us resolve the issue as quickly as possible, please include your order number and clear photos of the product and packaging.

How to Request a Return

To start a return, please contact our customer support team by email with:

Your order number
The reason for the return
Photos of the item, if applicable

Our team will review your request and provide instructions on the next steps.

Please do not send an item back before receiving return instructions from our customer support team.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If your return is approved, the refund will be issued to the original payment method.

Please allow additional time for your bank or payment provider to process the refund and post it to your account.

Return Shipping

Unless the item is defective, damaged, or incorrectly sent, return shipping costs may be the responsibility of the customer.

If the return is due to an error on our part or a defective/damaged product, please contact us so we can determine the appropriate solution.

Questions?

If you have any questions about our Return & Exchange Policy, please contact our customer support team by email. We're here to help and will do our best to make the process easy and straightforward.

Thank you for shopping with GoBuy.